| |

Coaching Models & Tools

Coaches use a range of validated models and tools to help their clients clarify directions, set goals and develop action plans for achievement.

We typically use two models: the GROW model and the Genos Emotional Intelligence model. We also use two online assessment tools as appropriate for clients: The Behavior Minder™ and the Genos Emotional Intelligence instrument.

The Behavior Minder™

The Behavior Minder™ is a 360degree online instrument for measuring communication behaviours. It was developed by Dr Irvin Rubin, an organizational psychologist and academic, formerly of Massachusetts Institute of Technology: MIT.

In all interactions, human behaviour falls into two categories reflecting our use of Push or Pull energy. We use push energy when our primary objective is to have our thoughts and feelings better understood by another person. We use pull energy when our primary objective is to understand another's thoughts and feelings. Insensitivity to differences in energy modes can cause considerable interpersonal tension. We need to use appropriate push and pull energies to create a win-win relationship in which both parties understand and feel understood. 1(Rubin, Temenos, 2011)

Read more here >>>

Grow Model

The GROW Model is a basic structure for working with clients in a coaching relationship. The letters GROW form the acronym for:

  • Goal
  • Reality
  • Options
  • Wrap Up / Way Forward

This model provides focus and direction for the coach, one that the client may not even be aware of. During the coaching session, the coach will simply make sure that s/he discusses with the client what is happening for them now (Reality); what they would like to achieve (Goal); the options they see for achieving the goal (Options); and lastly the action plan they intend to follow as the next steps (Way Forward).

The model and the process is flexible and our coaches not only use this with individual clients but also teach workplace leaders how to use it with their staff.

The Emotional Intelligence Model

Our coaches are Certified Practitioners of the Genos EI system. Genos is a Melbourne-based company which, in cooperation with Swinburne University, researched and developed an EI instrument, with the Australian workplace in mind, to address the connection between organizational performance and coaching.

Genos EI is the only Emotional Intelligence assessment instrument to be supported by numerous peer-reviewed research findings and publications as well as tangible business case studies demonstrating a real Return-On-Investment from EI enhancement.

Emotional Intelligence involves seven skills that relate to how often a person demonstrates emotionally intelligent workplace behaviours. The seven skills of the Genos EI model are:

  • emotional self-awareness
  • emotional expression
  • emotional awareness of others
  • emotional reasoning
  • emotional self-management
  • emotional management of others, and emotional self-control

The instrument measures these seven core EI skills. After an individual is assessed, the results then form the basis for a coaching regime that deals with each of these core skills. The result is an individually tailored program that consists of at least 10 sessions.

Clients complete an assessment process and receive a report that details their own results as well as those of respondents they have chosen. They also receive a workbook that links the results of their emotional intelligence assessments with exercises that are designed, with coaching support, to strengthen their existing skills and provide suggested opportunities for development.

"While most companies believe that change happens by making people think differently, that isn't the case. ...change happens when you make people feel differently."
John Kotter, The Heart of Change, 2002

Coaching Tools

Our coaches can also use a range of tools to help our clients achieve goals they set.

Two tools that you might access for your own use are FREE for download here:

PDF Life Balance Profile

PDF Personal Goal Setting

1 Rubin, I. The ABCs of effective communication. Temenos.