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Conflict Resolution

Conflict confronts us daily - on the TV, in the newspaper or on the radio. It seems to be an inevitable part of life, almost from the moment we first start to explore our world, to establish our own territory and come up against parents who set boundaries or siblings who fight us for possessions.

While as individuals we may not be able to achieve world peace, it is possible to learn skills for handling difficult situation in ways that resolve conflict before it even begins; to deal sensitively with people so that workplace relationships, and productivity, are maintained.

This program aims to increase the effectiveness of managers and leaders in handling difficult communication situations in the workplace. It will give them increased confidence in their ability to build a positive workplace environment and to handle conflicts that do arise in a positive, constructive way.

Learning Outcomes

Participants will be able to

  • Confidently handle difficult workplace interactions
  • Resolve potential conflicts before they 'explode'
  • Address problems in a collaborative fashion
  • Handle difficult people and situations with dignity
  • Identify and use strategies for improving relationships between people
  • Lower their stress levels – leading to better health and a more productive working environment

PDF PDF Brochure: Resolving Conflict

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