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Managing Change in the Workplace

Change is inevitable and unavoidable in organisations today. Economic forces drive organisations to reduce costs, improve the quality of products and services, look for new opportunities and strive to increase productivity. New technology encourages changes to systems and, combined with skills shortages, has led to changes in employment situations.

Workplace change might be inevitable, but almost as inevitably, initiatives to implement or deal with changes fail to achieve their objectives. Numerous books and articles on the subject have been written, describing the changes attempted – restructuring, downsizing, IT software implementations, quality management, building/office moves, new performance management schemes – followed by a raft of problems faced by managers in each.

Here are some common problems. Do they sound familiar to you?

  • getting your change program moving
  • staff resistance and organisational politics
  • identifying your key stakeholders
  • convincing the executive team
  • dealing with competing demands and interests
  • articulating what you are aiming for
  • identifying the skills your people need
  • making the changes stick

Given the business imperative for change, business managers and leaders need practical strategies for managing change that help them avoid the pitfalls so often faced by others. You need a framework for managing change, one that puts you in control.

Our Change Management Model: The CHANGE Approach™

Our approach to change management is based on the unique change management model, The CHANGE Approach™, developed by our Senior Associate Leslie Allan.

This organisational change management model provides a disciplined change management process for leading and managing change. It will guide you from the initial good idea through to eventual institutionalisation of the new way of working. This is the framework you need for successfully managing change.

Working methodically through the six change management phases ensures that you complete the essential activities for successful change: creating a sense of urgency, gathering support, agreeing objectives, clarifying roles, building skills and systems, and operationalising the new environment.

Each phase is characterized by a set of key questions. Answering these questions will help you identify which stage you are in and whether you are ready to proceed to the next stage of the change management process. If you cannot answer one or more questions fully, do more work in that phase before moving to the next.

The CHANGE Approach™ has been captured in Leslie Allan’s book Managing Change in the Workplace.