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Newsletter: April 2009

Are staff demanding more than you can give?

In the middle of an economic crisis, just when you thought you had enough on your plate, are your staff wanting to know what's going on? Looking for impossible answers? Are they losing interest in work or even falling apart, just at a time when you need their support to keep your business on track?

Even if you can’t give definite answers; even if you are worried about your own business or job, staff still need leadership. You still need to act like a leader.

It might be all too easy and understandable to forget staff concerns when your own job is on the line or your business is seriously challenged. Just as likely though, is that your concern for your staff, about the possibility having to let them go, has meant avoiding confrontation by maintaining silence, hoping the problem will resolve itself. Neither strategy works!

Staff will always know when something is wrong; your silence will lead them to assume the worst. In fact, there’s the real possibility they’ll come to distrust you personally if you avoid the issues. They can see what is going on around them; they’ve probably got mortgages, children and school fees; they read the papers and see the TV; they may have friends who’ve been retrenched. They are feeling just as insecure as you are. So what can you give staff, if there are no answers?

Read the rest of the article >>>

See also What's Happening in Workplaces >>>

Jennifer: Coach of the Month. Worldwide Association of Business Coaches

The Worldwide Association of Business Coaches

New Member of the Month

Each month, we invite a new member to be profiled in this section. We're delighted to introduce you to Jennifer McCoy, our new member from Australia.

Coaching Skills for Workplace Leaders

If you want to learn how to keep staff working with you, especially during the tough times, this is the program to help build those skills. Learn how to:

  • Identify individual strengths – clarifying roles and responsibilities
  • Communicating clearly, initiating discussions, valuing people and the workgroup
  • Develop practical questioning techniques to engage commitment
  • Use a structured coaching framework to establish goals and action plans
  • Reach agreement with workers on performance standards
  • Resolve difficult situations

This program has been recognised by the AQTF as equivalent to two units in the Training Package BSB 40807 Certificate IV in Frontline Management.

Contact us now for a confidential discussion.

Why employees hate working for [some managers]

If you try any of the strategies suggested this month, you definitely won't be a manager whose staff hate working for you.

Nonetheless, you'll be interested to read why they do hate some managers. Quite a lot actually, but surely not you.

Employee Enragement: Why People Hate Working For You, describes 50 reasons. James Adonis asked 2400 employees to give their reasons and then compiled them in an entertaining and very practical guide. A wake-up call for any manager, along with some simple strategies for fixing each problem.

If you start at the front you’ll find reason No. 50, Mood Swings. That’s not so bad; we can all cope with this one. Easily fixed too.

Now perhaps you’re brave enough to turn to reason No. 1, right at the back of the book, Lazy and Under-performing Co-workers. Phew! Not you again? Don’t you believe it! Who but the manager can make sure everyone does a fair day’s work.

Employee Enragement by James Adonis - book cover

Keep turning the pages, browsing the other 48 reasons. Oh dear! Unfortunately I fear everyone one of us could be guilty of at least one of these ‘hates’.
Check out the book here >>>

Worth Reading

One hour/per day = one book/per week
= 52 books/per year!

This month's selection, Outliers by Malcolm Gladwell, is definitely worth a browse. It was quite reassuring to find a convincing explanation for why we aren’t just like Bill Gates or any number of other extraordinary people. It's far more interesting though to find that it's not too late to achieve things once we understand why and how those great achievers have been so successful.
Read our review >>>

Recommended read:
Outliers by Malcolm Gladwell (Review) >>>

Don't Miss Out!

Coaching Special Offer - extended until the end of April to overcome the confusion in the changeover of the newsletter system. More information >>>

The purpose of this Newsletter

Positive Change Consulting shows people how to build great leadership, manage change, improve teamwork for business productivity – and restore balance to your life.

In this newsletter we aim to alert you to the latest research into leadership, report people-related workplace news, suggest ways for encouraging staff involvement to improve your business and alert you to the things we are doing and the services we can offer you.

Disclaimer: any links provided are for your information only. They do not consititute an endorsement by us. So, please ensure that you fully investigate any materials/offers/information presented before entering into any contracts or agreements to ensure that they meet your individual needs. Positive Change Consulting cannot accept responsibility for your choices.

Positive Change Consulting

ABN 96 095 506 924

Jennifer McCoy

Jennifer McCoy Director & Principal Consultant

Tony Austin
Director & Administration Manager

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